Due to the ‘fresh & handmade’ nature of many Bath Body Bliss products, some of the products listed on this website may not be available for immediate despatch. We will normally have your orders packed & ready for despatch within 2 working days from the date your order & payment is received. Unforseen supply issues or unexpected demand may occasionally result in processing delays of your ordered products. Should these occur we will notify you by email, including the anticipated availability date.
We offer a choice of delivery methods for our products, with options for standard, express, or signature on delivery. All of our deliveries are barcoded for tracking purposes, however not all tracking will be available to view online. For purchases with standard or free delivery option selected the actual method of despatch will be at our discretion – this may or may not include online tracking and/or signature on delivery.
For orders despatched without a signature option selected – our delivery partner may choose to ‘safe drop’ the package at the nominated delivery address, or at their discretion may leave a card & redirect the parcel to the nearest pickup location. If you wish to have your order sent with tracking and/or with signature, please ensure that these optional delivery choices are selected at the time of order placement.
You may cancel or amend your standard products order at any time, up until your order has been packaged for despatch. Please contact our Customer Service Team to request any changes to your order.
Custom orders cannot be cancelled or amended once production has commenced on your items – please refer to your order documentation for any cancellation/amendment options which may apply.
We trust our delivery partners to deliver your orders within their advertised delivery timeframe of ‘up to 10 business days’ from the date of despatch. If you need your order quickly, or simply can’t wait – you can select the Express Delivery Upgrade at the time of order. This will get your order sent via the fastest delivery option (Express Post or Fastway Courier) for your location. ** Please note that this upgrade does not speed up production times, only the method of despatch.
Please refer to our Terms & Conditions for more details.